Mobile banking app with 4m+ users
Lloyds banking group is the the UK’s largest financial services group which also includes Halifax, Bank of Scotland, and Scottish Widows.
I was hired by LLoyds to help replatform and align design accross the existing mobile banking apps and to design and prototype the next generation app, incorporate features like open-banking.
Design work was conducted in 2-week sprints following a Google style model. The first week of each sprint involved lightning talks and Q&A sesstions with experts from different areas of the bank such as Statements and Payments.
The second stream of work was aligning the design and replatforming the existing live app, to enable a smoother transition to the new app with established best practices. I created and managed a set of mobile style guides and introduced common components and patterns to ensure consistency accross the many different feature teams in the bank.
To develop further innovative concepts to improve Lloyds offering, I participated in a number of hack days where I designed prototypes for a Google Wear android app and banking concepts for customers with mental health issues.
The Lloyds mobile banking app was selected as the leading mobile banking app for usability by Forrester and the new design is being rolled out to over 4 million customers in a staged delivery.